Return & Refund Policy

At ShopUGG, we want you to be satisfied with your purchase. If you are not completely satisfied with your order, please review the following return and refund terms.

1. Return Period

You may request a return within 30 days of receiving your order.

To be eligible for a return, please contact us before sending the item back.

2. Return Conditions

Returned items must:

Be unused and unworn
Be in their original condition
Include the original packaging and applicable tags
Be free from damage, stains, odors, or signs of use

Items that do not meet these requirements may not be eligible for a refund.

3. Clearance Items

Because many of our products are offered at clearance or discounted prices, certain items may be marked as final sale.

Final-sale items are not eligible for return or refund unless they arrive damaged, defective, or materially different from the product ordered.

Any applicable final-sale restriction will be clearly indicated on the product page or at checkout.

4. Damaged or Incorrect Items

If your order arrives damaged, defective, or you receive an item different from what you ordered, please contact us within 7 days of delivery.

Please provide:

Your order number
A description of the issue
Clear photos of the item and packaging

After reviewing the information, we will determine the appropriate solution, which may include a replacement or refund.

5. Return Shipping

For returns due to a change of mind, incorrect size selection, or other reasons not caused by an error on our part, the customer may be responsible for return shipping costs.

If the return is caused by an incorrect, damaged, or defective item received from us, we will review the situation and may provide an appropriate return solution.

6. Refunds

Once your returned item has been received and inspected, we will notify you whether your refund has been approved.

Approved refunds will be issued to the original payment method.

Please allow additional time for your bank or payment provider to process and post the refund to your account.

7. Partial Refunds

In certain circumstances, only a partial refund may be issued, including when an item is returned with missing packaging, damage, signs of wear, or other conditions that reduce its value.

8. Exchanges

We do not guarantee exchanges because clearance inventory and sizes may be limited.

If you need a different size or style, please contact our customer support team. If the requested item is unavailable, we may offer a return or refund according to this policy.